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START DATE: Saturday 11/2/2013
START TIME: 9:00 PM Pacific Time
END DATE: Sunday 11/3/2013
ESTIMATED END TIME: 03:00 AM US Pacific Time
SERVICES/EQUIPMENT: Wowrack DIST1 / DIST2 / DIST3 Switches
LOCATION: (IGW01) Seattle Datacenter
TYPE OF WORK: Wowrack Core Switch Dist1 Migration to Dist2/Dist3
PURPOSE OF WORK: Regain Network Redundancy on Wowrack Core Distribution Layer
IMPACT OF WORK: Customer with HSRP Setup will not see outage. Customer with NON-HSRP setup will see 1-2 minutes outage.
SEVERITY RATINGS: 3 (out of 5). Medium Risk.
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DETAILED DESCRIPTION:
As part of our commitment to regain distribution layer redundancies following the network outage incident last Saturday, we will be decommissioning the old DIST1 switch and moving all customers connected to DIST1 to the new DIST2 / DIST3 setup. This project is scheduled to be performed on Saturday Evening 11/2/2013 starting at 9PM and will commence up to 3AM the following date.
IMPACT:
Customers who are on HSRP setup will most likely see minimum impact on their infrastructure during the maintenance. There may be a brief period of latency and suboptimal routing, but there is likely no outage expected during the maintenance.
Legacy customers who are NOT on HSRP setup or customers with single drop to their infrastructure will see a brief 1-2 minutes interruption as there will be physical network cable move from DIST1 to Dist2 or Dist3. We will follow up with each and every customers who are not setup with HSRP after the maintenance to discuss what can be done to upgrade their connectivity to HSRP setup.
It is Wowrack's Goal to provide the highest level of service to our customers. We appreciate your business and support through this maintenance period. If you have any questions or concerns, please address them to XpresServers Support team at support@xpresservers.com. Follow us in twitter @XpresServers (http://twitter.com/xpresservers) to get the most updated tweet about our maintenance.
Regards,
XpresServers Support Team
